Privacy policy

1. Who is the data controller

The controller for personal data collected through this site and the Dently platform is Dently ("we"). You can contact us anytime at support@dently.es, or for anything related to privacy and data rights, at privacy@dently.es.

2. What data we process

Dently processes two distinct types of data:

2.1 Data of professionals and clinics that hire Dently

• Identification data: first name, last name, email, phone.
• Professional data: clinic name, role, specialty.
• Billing data when applicable.
• Platform usage data (logs, IP address, browser).

2.2 Patient data managed by clinics

When a clinic uses Dently, it stores and manages patient data (identification, contact, appointments, clinical notes, etc.). For this processing Dently acts as a data processor; the controller is always the contracting clinic. The relationship is governed by the data processing agreement signed when the service is contracted.

3. What we use the data for

• To provide the contracted appointment, patient and doctor management service.
• To respond to demo requests, queries and technical support.
• To send operational communications about your account.
• To comply with legal obligations (tax, accounting, etc.).
• To improve the product based on aggregated and anonymized information.

4. Legal basis

The processing described is based on contract performance (when you are already a customer or have requested information), consent (when you voluntarily fill out a form) and compliance with legal obligations. For patient data, the legal basis lies with the clinic acting as data controller.

5. Who we share your data with

We only share personal data with vendors we need to operate the service, always under contract and with adequate security guarantees:

• Cloud infrastructure provider (servers and databases).
• Transactional email provider.
• Payment gateways, when applicable.

We do not sell or share personal data with third parties for commercial purposes.

6. International transfers

Some of our vendors may process data outside the European Economic Area. When this happens, we require adequate guarantees through standard contractual clauses approved by the European Commission or other GDPR-compliant mechanisms.

7. How long we keep your data

We keep data while you have an active account or there is an ongoing contractual relationship. After cancellation, data is deleted or anonymized within a reasonable timeframe, except for data we are legally required to retain (e.g. invoices for the applicable tax period).

8. Your rights

You can exercise your rights of access, rectification, deletion, opposition, restriction and portability anytime by writing to privacy@dently.es. You can also file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have not been properly addressed.

9. Changes to this policy

We may update this policy when features, vendors or legal requirements change. The last update date appears at the top of the document. For significant changes we will notify you by email or from within the platform itself.