Terms and conditions

Version 1.3 — September 30, 2026. These terms are accepted electronically when the account is created. The accepted version, with its date and time, is recorded on the platform. This is a courtesy translation: the Spanish version is the authentic one and prevails in case of discrepancy.

1. Acceptance of terms

By creating an account, subscribing to a plan or using app.dently.es (the "Service"), you accept these Terms and Conditions. If you don't agree, please don't use the Service.

The Dently Service is provided by Carlos Frederick Díaz Sánchez (individual — self-employed), with tax ID (NIF) 02336521C, operating under the trade nameDently. Full owner information is available in theLegal notice. For any questions, you can write tosupport@dently.es.

2. Description of the service

Dently is a SaaS platform for dental clinics to manage schedules, patients, doctors, reminders and other day-to-day functions of the practice. The Service is provided "as is" and may evolve with new features or changes.

3. User account

• You are responsible for keeping your login credentials confidential.
• You must not share your account with third parties or use it for fraudulent purposes.
• You must provide accurate information and keep it up to date.

4. Acceptable use

You agree not to:

• Use the Service for illegal activities or activities that violate third-party rights.
• Attempt to access parts of the system you do not have permission for.
• Upload malicious content, viruses or run load tests without authorization.
• Resell or sublicense access to the platform without our explicit consent.

5. Plans, payments and renewal

Dently offers a subscription plan whose price is listed on the Pricing page. The price is billed monthly and renews automatically until the customer decides to cancel.There is no minimum term or cancellation penalty: cancellation becomes effective at the end of the current billing period.

When you create a clinic you get a free 14-day trial, with no payment method required. The trial creates no charge or commitment. When it ends, access to the clinic is suspended until you activate the subscription; your data is kept as described in section 7 of the Privacy Policy and clause 15 of theData Processing Agreement. If 30 days after the trial ends you have not activated the subscription, we will email you that the clinic and all its data will be permanently deleted 30 days later; until then you can download a full copy from Settings, and if you activate the subscription nothing will be deleted.

Prices shown are exclusive of taxes; the taxes applicable based on the customer's country are added to the invoice in accordance with applicable regulations.

Prices may be updated with reasonable notice. If you don't agree with a price change you can cancel your plan before it takes effect.

6. Customer data and data processing agreement

The data that you or your team enter into Dently belongs to you. For patient data we act as a data processor, under the terms of theData processing agreement. We always offer the ability to export your data in standard formats.

The data processing relationship required by article 28 GDPR is governed by theData processing agreement, which forms an integral part of these terms and is accepted electronically when the account is created. The accepted version, with its date and time, is recorded on the platform and can be requested at any time by writing toprivacy@dently.es.

7. Availability and support

We do our best to keep the Service available continuously, but we don't guarantee uninterrupted operation. We perform periodic backups and apply reasonable security measures. Support is provided by email.

8. Limitation of liability

To the extent permitted by law, Dently shall not be liable for indirect damages, lost profits, data loss or interruptions caused by events beyond our reasonable control. Our maximum liability for any claim is limited to the amount paid by the customer in the 12 months prior to the event giving rise to the claim.

9. Suspension and cancellation

We may suspend or cancel access for a customer who breaches these terms or has unpaid invoices after the corresponding notices. You can cancel anytime from your panel or by writing to us.

10. Changes

We may update these terms when features, vendors or applicable law change. For significant changes we will notify you with reasonable advance notice.

11. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of the customer's domicile when acting as a consumer; otherwise, and to the extent that an express submission to jurisdiction is admissible, to the courts of the Service owner's domicile.

Version history

• Version 1.3 — September 30, 2026: retention period for data of trials that do not become a subscription: notice 30 days after the trial ends and deletion 30 days later.
• Version 1.2 — August 30, 2026: corrected the cross-reference on data retention after the trial period and qualified the express submission to jurisdiction in clause 11.
• Version 1.1 — July 27, 2026: free 14-day trial and referral of the processing relationship to the specific agreement.
• Version 1.0: first published version.