Features
Bring back the patients who haven't come in for months
Dently finds the patients who haven't come in for a while, messages them by WhatsApp, SMS or email and lets them ask you to call. You just make the call and book the appointment.
Included in the €87 a month per clinic.
What it does
- 1Finds inactive patients with the period you choose (6 months by default). It leaves out anyone who already has an upcoming appointment, duplicate records and families sharing a phone if someone on that record or phone came in recently.
- 2Messages through the channel you choose and, if the WhatsApp isn't delivered, tries the next channel (if you turned it on). It respects anyone who doesn't want WhatsApp and anyone who unsubscribed.
- 3Sends at 10:00 by default, only on the days the clinic is open, and spreads WhatsApp messages in daily batches that fit your number's quota.
- 4The patient asks to be called, says when suits them best and can leave a note. The front desk sees the request and marks it as handled.
- 5Counts the patients contacted, the call requests and the ones who book in the following 60 days, and tells you how many come back once there's enough data.
- 6A specific patient can be excluded so they're never messaged.
Frequently asked questions
- Can the patient book on their own?
- No: they ask to be called. Someone who hasn't come in for months usually needs an assessment before being booked, so the front desk makes the call.
- How much does it cost?
- It's included in the fee. You only pay for the WhatsApp messages or SMS sent, at the rates on the pricing page.
- Can I choose who gets messaged?
- You choose the period after which a patient counts as inactive, and you can exclude any patient so they're never messaged.
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